Bjilive Privacy Policy — Our Commitment and Responsibility to Protecting Your Data

Bjilive collects certain information to provide you with the best possible service. Here's a clear overview of what data is collected and when — no hidden details.

Information collected at registration:

• Full name and date of birth
• Email address and mobile number
• Residential address and country
• Preferred currency and language
• Username and password (encrypted)

Information collected during KYC verification:

• Copy of National ID or Passport
• Proof of address (utility bill or bank statement)
• Selfie or Photo ID Verification
• Proof of payment method ownership

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Page visits and session duration
• Betting and gaming history
• Transaction history and amounts

Bjilive uses your information only for specific, legitimate purposes. We believe transparency is the best policy — so here's a clear breakdown of what data is used for and why:

• Account Management: To manage the registration process, verify logins, and ensure account security.
• Service Delivery: Managing all activities related to betting, payments, bonuses, and rewards.
• Legal obligations: To comply with AML (Anti-Money Laundering), KYC verification, and regulatory requirements.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Customer support: To handle your complaints and queries.
• Service Improvement: Used for analytics to improve the user experience.
• Notifications & Communications: To notify you of important updates, promotions, and security alerts.

Bjilive follows the highest industry standards to keep your data secure. Here's what we actually have in place — not just words:

• 256-bit AES encryption: All stored data is secured with high-level encryption.
• TLS 1.3 Connection: All communication between the server and your device is fully secured.
• Firewall & DDoS protection: Multi-layered defense to protect servers from external attacks.
• Access Control: Only authorized personnel have access to specific data.
• Regular Security Audits: Regular system audits conducted by third-party expert teams.
• 24/7 Monitoring: Round-the-clock monitoring ensures any unusual activity is detected immediately.

Your data is typically retained for up to 5 years after account closure — due to legal and regulatory obligations. Once that period ends, your data is securely deleted.

Bjilive never sells your personal data. However, limited information may be shared with trusted partners as necessary to deliver our services:

• Payment processors: bKash, Nagad, Rocket, and more — used solely to process transactions.
• Identity verification services: Authorized institutions for completing the KYC process.
• Technology Infrastructure: Cloud storage and server service provider.
• Analytics tools: Analytics platform used to improve service quality.

These partners are required to comply with bjilive's privacy standards and may not use this information for their own purposes.

We may be required to share information due to legal obligations in the following circumstances:

• Court orders or government directives
• Requirements from financial regulatory authorities
• Law enforcement agencies investigating money laundering
• To protect bjilive's legal rights

Bjilive uses cookies and similar technologies. These are stored as small files in your browser to enhance your experience.

Types of cookies:

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: Used for user behavior analysis — runs only with your permission.
• Marketing cookies: To show you relevant promotions — you can turn this off.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the site's functionality.

We use analytics tools such as Google Analytics to help improve service quality. This data is always anonymized — no individual can be personally identified.

You have full control over your data at bjilive. All your rights are listed below:

• Right to Know: You can request to know what information we hold about you.
• Right of Access: You can request a full copy of all information we hold about you.
• Right to rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to restrict processing: In certain circumstances, you can request that the use of your data be restricted.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can opt out of marketing communications.

To exercise this right, email us at support@bjilive.im. We will respond within 30 business days. Please note that some data may not be deletable due to legal obligations.

If bjilive discovers that a minor has opened an account, that account will be immediately closed and all collected data will be securely deleted. Anyone found managing an account on behalf of a minor will also face appropriate action.

If you believe as a parent that your child is using bjilive, please contact our support team immediately. We will take prompt action.

Bjilive may update this Privacy Policy from time to time. For any significant changes, a notification will be sent to your registered email or posted on the platform. Continued use of bjilive after any changes constitutes your acceptance of the updated policy.

The latest version of this policy will always be available on this page. Please check the "Last Updated" date at the top of the page.

For any privacy-related questions or concerns:

• Email: support@bjilive.im
• Live Chat: Available 24/7 (average response time: 3 minutes)

In the event of any conflict between this Privacy Policy and the Terms & Conditions Terms & Conditions will take precedence.